Marketing

Stress can impact various aspects of a person's well-being. While some researchers have suggested that consumption-related activities may cause stress, no research has yet explored such stress among vulnerable, younger consumers. To better understand this phenomenon, the concept of adolescents' perceived brand deprivation stress (BDS) is introduced as a state of tension perceived negatively by a young consumer when he or she does not have specific brands from a particular product category.

The adoption and diffusion of new products and behaviors has been studied extensively and comprehensively (e.g., Rogers 2003). Disadoption — how and why people volitionally stop using products and/or cease certain behaviors (e.g., customer defection, smoking cessation) — by contrast, has received less and more situation-specific attention. This paper presents a general (conceptual) framework for understanding disadoption. Disadoption is defined and delineated from other behavioral discontinuances.

Customer Relationship Management (CRM) campaigns have traditionally focused on maximizing the profitability of the targeted customers. In this paper we investigate the social effects of CRM campaigns. We demonstrate that, in business settings that are characterized by network externalities, a CRM campaign that is aimed at changing the behavior of specific customers propagates through the social network, thereby also affecting the behavior of non-targeted customers.

Uncertainty is an unavoidable part of human life. How do states of uncertainty influence the way people make decisions? We advance the proposition that states of uncertainty increase the reliance on affective inputs in judgments and decisions. In accord with this proposition, results from six studies show that the priming of uncertainty (vs. certainty) consistently increases the effects of a variety of affective inputs on consumers' judgments and decisions.

This tutorial provides evidence that character misrepresentation in survey screeners by Amazon Mechanical Turk Workers ("Turkers") can substantially and significantly distort research findings. Using five studies, we demonstrate that a large proportion of respondents in paid MTurk studies claim a false identity, ownership, or activity in order to qualify for a study. The extent of misrepresentation can be unacceptably high, and the responses to subsequent questions can have little correspondence to responses from appropriately identified participants.

We make three points in response to Boyce, Daly, Hounkpatin, and Wood (2017). First, we clarify a misunderstanding of the goal of our analyses, which was to investigate the links between life satisfaction and spending patterns, rather than spending volume. Second, we report a simulation study we ran to demonstrate that our results were not driven by the proposed statistical artifact. Finally, we discuss the broader issue of why, in a world of big data, small but reliable effect sizes can be valuable.

Shopping is sometimes a source of stress, leading to avoidance coping behavior by consumers. Prior research suggests that store-induced stress makes shopping an adverse experience and thus negatively affects consumers' purchase likelihood. We propose that consumers' response to shopping stress depends on their motivational orientation. The greater the in-store stress, the more likely task-oriented consumers are to abandon the trip without making purchases. However, recreation-oriented consumers will be, up to a point, less likely to end the trip.

In this chapter, we discuss both the criticisms and benefits of advertising and address ethical concerns for anthropologists involved in the creation of advertising. We examine how ethical complexities range from the question of advertising as a necessary form of consumer-brand engagement to socially responsible advertising as a necessary form of consumer-brand engagement to socially responsible advertising, to professional ethics surrounding the objects or brands being advertised, and to the work of anthropologists in advancing advertising campaigns.

Ethics in business is a major topic both in the social sciences and in business itself. Anthropologists, long attendant to the intersection of ethics and practice, are particularly well suited to offer vital insights on the subject.