Latest on Marketing
Marketing Faculty
CBS Faculty Research on Marketing
Dynamic Allocation of Pharmaceutical Detailing and Sampling for Long-Term Profitability
- Authors
- Date
- January 1, 2016
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Chapter
- Book
- From Little's Law to Marketing Science: Essays in Honor of John D.C. Little
The U.S. pharmaceutical industry spent upwards of $18 billion on marketing drugs in 2007. Detailing and drug sampling activities account for the bulk of this spending. To stay competitive, pharmaceutical managers need to maximize the return on these marketing investments by determining which physicians to target, when, and how to target them. In this paper, we present a two-stage approach for dynamically allocating detailing and sampling activities across physicians to maximize long-run profitability.
Models of Personality
- Authors
- Date
- January 1, 2016
- Format
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Chapter
- Book
- Emotions and Personality in Personalized Services
Sandra Matz, Yin Wah Fiona Chan, and Michael Kosinsky survey models of personality. They cover a wide range of personality models including the most popular Five Factor Model (FFM). The authors stress the importance of the underlying assumptions, which lead to each model. The discussion includes also the relationships between the models and the suitability of the models for automatic detection of personality through digital footprints.
Affect as an Ordinal System of Utility Assessment
- Authors
- Date
- November 1, 2015
- Format
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Journal Article
- Journal
- Organizational Behavior and Human Decision Processes
Is the perceived value of things an absolute measurable quantity, as in economists’ notion of “cardinal utility,” or a relative assessment of the various objects being evaluated, as in economists’ notion of “ordinal utility”? We believe that the answer depends in part upon which judgment system underlies the evaluation. Specifically, we advance the proposition that due to its distant evolutionary roots, the affective system of judgment is inherently more ordinal (less cardinal) than the cognitive system.
Utilizing Text Mining on Online Medical Forums to Predict Label Change Due to Adverse Drug Reactions
- Authors
- Date
- October 1, 2015
- Format
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Journal Article
- Journal
- Proceedings of the 21st ACM SIGKDD International Conference of Knowledge Discovery and Data Mining
We present an end-to-end text mining methodology for relation extraction of adverse drug reactions (ADRs) from medical forums on the Web. Our methodology is novel in that it combines three major characteristics: (i) an underlying concept of using a head-driven phrase structure grammar (HPSG) based parser; (ii) domain-specific relation patterns, the acquisition of which is done primarily using unsupervised methods applied to a large, unlabeled text corpus; and (iii) automated post-processing algorithms for enhancing the set of extracted relations.
The New "Wave" in Studying Asian Consumers and Markets
I view the research articles presented here as prototypical examples of what may be called “the new wave” in studying Asian markets and consumers. This emerging “new wave” has a different focus than research done over the last few decades. Research is shifting from an emphasis on traditional Asian culture toward a focus on consumer culture and how this consumer culture manifests itself in various Asian markets. The “new wave” research also focuses less on general concepts and more on uniquely Asian phenomena. Finally, methodologically research is shifting from “East” vs.
Improving Online Idea Generation Platforms and Customizing the Task Structure Based on Consumers' Domain-Specific Knowledge
- Authors
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Lan Luo and Olivier Toubia
- Date
- September 1, 2015
- Format
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Journal Article
- Journal
- Journal of Marketing
The authors explore how firms can enhance consumer performance in online idea generation platforms. Most, if not all, online idea generation platforms offer all consumers identical tasks in which (1) participants are granted access to ideas from other participants and (2) ideas are classified into categories, but consumers can navigate freely across idea categories. The former is linked to stimulus ideas, and the latter may be viewed as a first step toward problem decomposition.
Social Contagion and Customer Adoption of New Sales Channels
- Authors
- Date
- June 1, 2015
- Format
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Journal Article
- Journal
- Journal of Retailing
We develop and test hypotheses regarding the role of social contagion in customer adoption of new sales channels. We examine two aspects of social contagion (local contagion and homophily) and two channels (Internet and bricks-and-mortar store). Drawing on diffusion theory, we propose a conceptual framework that identifies the factors associated with new channel adoption.
Differentiation with User-Generated Content
- Authors
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Miklos Sarvary and Kaifu Zhang
- Date
- April 1, 2015
- Format
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Journal Article
- Journal
- Management Science
This paper studies the competition between Web 2.0 communities in a game theoretic framework. We model three important features of these institutions: (i) firms' content is usually user-generated; (ii) consumers' content preferences are governed by local network effects, and (iii) consumers have strong tendencies to multi-home. Our analyses reveal that ex-ante identical community sites can acquire differentiated market positions that spontaneously emerge from user-generated content.