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Marketing

See the latest research, articles and faculty on the Marketing Area of Expertise at Columbia Business School.

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Latest on Marketing

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Marketing Faculty

CBS Faculty Research on Marketing

Competitive advantage through customer experience management

Authors
Bernd Schmitt
Date
January 1, 2005
Format
Chapter
Book
Customer experience management. concepts and applications
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From image to experience

Authors
Bernd Schmitt
Date
January 1, 2005
Format
Chapter
Book
Images and the psychology of marketing communciation
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The Logic of Feeling

Authors
Michel Tuan Pham
Date
September 1, 2004
Format
Journal Article
Journal
Journal of Consumer Psychology

The contribution of the feelings-as-information hypothesis to our understanding of the role of affect in judgment and decision making is discussed. Basic principles and regularities in how affective feelings guide judgments and decisions are then identified. Based on these principles and regularities, it is argued that the role of feelings in judgment and decision making may be more adaptive than has been assumed in most academic circles.

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Alternative Models for Capturing the Compromise Effect

Authors
Ran Kivetz, Oded Netzer, and V. Srinivasan
Date
August 1, 2004
Format
Journal Article
Journal
Journal of Marketing Research

The compromise effect denotes the finding that brands gain share when they become the intermediate rather than extreme option in a choice set. Despite the robustness and importance of this phenomenon, choice modelers have neglected to incorporate the compromise effect in formal choice models and to test whether such models outperform the standard value maximization model. In this article, the authors suggest four context-dependent choice models that can conceptually capture the compromise effect.

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Extending Compromise Effect Models to Complex Buying Situations and Other Context Effects

Authors
Ran Kivetz, Oded Netzer, and V. Srinivasan
Date
August 1, 2004
Format
Journal Article
Journal
Journal of Marketing Research

Building on the work of Dhar, Menon, and Maach (2004), this commentary describes how the compromise effect models developed in the work of Kivetz, Netzer, and Srinivasan (2004) can be extended to predict complex (business-to-business) purchase decisions and additional behavioral context effects. The authors clarify their general modeling approach and outline how it applies to choices among solutions (augmented products) and group decision making.

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Abercrombie and Fitch

Authors
Jeffrey Feiner
Date
August 1, 2004
Format
Case Study
Publisher
Columbia Business School
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American Eagle Outfitters

Authors
Jeffrey Feiner
Date
August 1, 2004
Format
Case Study
Publisher
Columbia Business School
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Promotion and Prevention Across Mental Accounts: How Financial Products Dictate Consumers' Investment Goals

Authors
Rongrong Zhou and Michel Tuan Pham
Date
June 1, 2004
Format
Journal Article
Journal
Journal of Consumer Research

We propose that consumers' investment decisions involve processes of promotion and prevention self-regulation that are managed across separate mental accounts, with different financial products seen as representative of promotion versus prevention.

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Modeling Dynamic Effects in Repeated-Measures Experiments Involving Preference/Choice: An Illustration Involving Stated Preference Analysis

Authors
Donald Lehmann, Wayne DeSarbo, and Frances Hollman
Date
May 1, 2004
Format
Journal Article
Journal
Applied Psychological Measurement

Preference structures that underlie survey or experimental responses may systematically vary during the administration of such measurement. Maturation, learning, fatigue, and response strategy shifts may all affect the sequential elicitation of respondent preferences at different points in the survey or experiment. The consequence of this phenomenon is that responses and effects can vary systematically within the dataset.

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