Authors Eugene Anderson, Claes Fornell, and Donald Lehmann Format Journal Article Publication Date July 1, 1994 Full Citation Anderson, Eugene, Claes Fornell, and Donald Lehmann . “Customer Satisfaction, Market Share, and Profitability.” (July 01, 1994).
Full Citation Anderson, Eugene, Claes Fornell, and Donald Lehmann . “Customer Satisfaction, Market Share, and Profitability.” (July 01, 1994).