This issue has been resolve.
We apologize for any inconvenience this may have caused you. If you have any questions or continue to experience issues, please contact your support team.
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Update: As of the evening of Wednesday, August 5, clients have been able to consistently connect to the VPN service. The team continues to monitor the system for any new reports of issues. Please contact your support team if you experience difficulties connecting to the service.
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Update: VPN client connectivity improved around noon today; engineers continue to work on a full resolution.
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Clients are experiencing connectivity issues with our VPN services. Some users have been able to connect after fully quitting the application.
We apologize for the inconvenience and are working with the vendor to resolve the issue. If you have any additional questions, please contact your support team.