Using both your head and your heart: The role of perspective taking and empathy in resolving social conflict

Authors: Adam Galinsky , D. Gilin, and W. Maddux

Format: Chapter

Publication Date: January 1, 2011

Book: The Psychology of Social Conflict and Aggression

Full Citation

Galinsky, Adam, D. Gilin, and W. Maddux

. “Using both your head and your heart: The role of perspective taking and empathy in resolving social conflict.” In

The Psychology of Social Conflict and Aggression

, edited by

Joseph P. Forgas, Arie W. Kruglanski, and Kipling D. Williams

,

103

-

118

.

New York

:

Psychology Press

, 2011.