From:
Columbia Business School’s Professor Stephan Meier spoke with BBC reporters Danielle Kaye and Natalie Sherman about Starbucks’ ongoing challenges with labor strikes and what these disputes reveal about shifting worker expectations. Meier explained that employees are demanding greater agency, transparency, and fairness—trends that extend far beyond the retail and service sectors. He noted that prolonged labor tensions can affect company reputation, customer loyalty, and long-term operational stability, emphasizing that organizations must proactively address worker concerns to maintain a resilient and engaged workforce.
