- Gamified employee training offers demonstrable improvements over traditional methods concerning course completion, employee knowledge retention, and office-level performance outcomes.
- Firms that introduced gamified training and successfully implemented it saw several benefits, including the retention of more clients, added clients, and increased revenue.
- The benefits of gamified employee training are most substantial in offices where leaders are highly engaged with the training initiative and nurture employee participation or in offices where employees are already motivated to improve their performance.
Adapted from “Learning or Playing? The Effect of Gamified Training On Employee Performance” by Ryan W. Buell of Harvard Business School, Wei Cai of Columbia Business School, and Tatiana Sandino of Harvard Business School.