Professor of Professional Practice, Decision, Risk, and Operations Division
Director, W. Edwards Deming Center
Professor Fraiman joined the faculty after a 17-year career at International Paper Company, where his most recent position was chief technology officer for eight manufacturing divisions. Prior to this he developed and managed a group responsible for productivity improvement and process innovation, and still earlier he directed company-wide educational activities. Fraiman teaches operations and technology management. His research explores institutionalizing quality improvement. He specializes in the retailing, consulting and process industries.
Managing Director, W. Edwards Deming Center
Adjunct Assistant Professor, Decision, Risk, and Operations Division
Angela Quintero is the Managing Director in the W. Edwards Deming Center for Quality, Productivity, and Competitiveness. The center promotes operational excellence in business through the development of research, best practices, and strategic planning by sponsoring applied research, focused education and professional development initiatives, disseminating best practices, and fostering partnerships with companies in the area of operational excellence.
William Duggan is the author of three recent books on innovation: Strategic Intuition: The Creative Spark in Human Achievement (2007); Creative Strategy: A Guide for Innovation (2012); and The Seventh Sense: How Flashes of Insight Change Your Life (2015). In 2007 the journal Strategy+Business named Strategic Intuition “Best Strategy Book of the Year.” He has BA, MA and PhD degrees from Columbia University, and twenty years of experience as a strategy advisor and consultant.