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Leadership & Organizational Behavior

See the latest research, articles and faculty on the Leadership & Organizational Behavior Area of Expertise at Columbia Business School.

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Latest on Leadership & Organizational Behavior

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Leadership Faculty

CBS Faculty Research on Leadership & Organizational Behavior

Does perspective-taking increase patient satisfaction in medical encounters?

Authors
B. Blatt, S. LeLacheur, Adam Galinsky, S. Simmens, and L. Greenberg
Date
January 1, 2010
Format
Journal Article
Journal
Academic Medicine

Purpose: To assess whether perspective-taking, which researchers in other fields have shown to induce empathy, improves patient satisfaction in encounters between student–clinicians and standardized patients (SPs).

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The accentuation bias: Money literally looms larger (and sometimes smaller) to the powerless

Authors
David Dubois, Derek D. Rucker, and Adam Galinsky
Date
January 1, 2010
Format
Journal Article
Journal
Social Psychological and Personality Science

The present research explores how people's place in a power hierarchy alters their representations of valued objects. The authors hypothesized that powerlessness produces an accentuation bias by altering the physical representation of monetary objects in a manner consistent with the size-to-value relationship. In the first three experiments, powerless participants, induced through episodic priming or role manipulations, systematically overestimated the size of objects associated with monetary value (i.e., quarters, poker chips) compared to powerful and baseline participants.

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Company, country, connections: Counterfactual origins increase organizational commitment, patriotism, and social investment.

Authors
H. Ersner-Hershfield, Adam Galinsky, L. Kray, and Brayden King
Date
January 1, 2010
Format
Journal Article
Journal
Psychological Science

Four studies examined the relationship between counterfactual origins — thoughts about how the beginning of organizations, countries, and social connections might have turned out differently — and increased feelings of commitment to those institutions and connections. Study 1 found that counterfactually reflecting on the origins of one's country increases patriotism. Study 2 extended this finding to organizational commitment and examined the mediating role of poignancy.

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For god (or) country: The hydraulic relation between government instability and belief in religious sources of control

Authors
Aaron C. Kay, S. Shepherd, C. Blatz, S. Chua, and Adam Galinsky
Date
January 1, 2010
Format
Journal Article
Journal
Journal of Personality and Social Psychology

It has been recently proposed that people can flexibly rely on sources of control that are both internal and external to the self to satisfy the need to believe that their world is under control (i.e., that events do not unfold randomly or haphazardly). Consistent with this, past research demonstrates that, when personal control is threatened, people defend external systems of control, such as God and government.

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Perception through a perspective-taking lens: Differential effects on judgment and behavior

Authors
G. Ku, C.S. Wang, and Adam Galinsky
Date
January 1, 2010
Format
Journal Article
Journal
Journal of Experimental Social Psychology

In contrast to the view that social perception has symmetric effects on judgments and behavior, the current research explored whether perspective-taking leads stereotypes to differentially affect judgments and behavior. Across three studies, perspective-takers consistently used stereotypes more in their own behavior while simultaneously using them less in their judgments of others. After writing about an African-American, perspective-taking tendencies were positively correlated with aggressive behavior but negatively correlated with judging others as aggressive.

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From what might have been to what must have been: Counterfactual thinking creates meaning

Authors
L. Kray, L. George, K. Liljenquist, Adam Galinsky, P. Tetlock, and Neal Roese
Date
January 1, 2010
Format
Journal Article
Journal
Journal of Personality and Social Psychology

Four experiments explored whether 2 uniquely human characteristics — counterfactual thinking (imagining alternatives to the past) and the fundamental drive to create meaning in life — are causally related. Rather than implying a random quality to life, the authors hypothesized and found that counterfactual thinking heightens the meaningfulness of key life experiences. Reflecting on alternative pathways to pivotal turning points even produced greater meaning than directly reflecting on the meaning of the event itself.

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Power increases hypocrisy: Moralizing in reasoning, immorality in behavior

Authors
Joris Lammers, D. Stapel, and Adam Galinsky
Date
January 1, 2010
Format
Journal Article
Journal
Psychological Science

Five studies explored whether power increases moral hypocrisy, a situation characterized by imposing strict moral standards on others but practicing less strict moral behavior oneself. In Experiment 1, compared to the powerless, the powerful condemned other people's cheating, while cheating more themselves. In Experiments 2–4, the powerful were more strict in judging others' moral transgressions but more lenient in judging their own transgressions.

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The smell of virtue: Clean scents promote reciprocity and charity

Authors
K. Liljenquist, C.B. Zhong, and Adam Galinsky
Date
January 1, 2010
Format
Journal Article
Journal
Psychological Science

Based on the symbolic association between physical and moral purity, we introduce a provocative possibility: clean smells might not only regulate physical cleanliness, but may also motivate virtuous behavior. Indeed, moral transgressions can engender literal feelings of dirtiness (Zhong & Liljenquist, 2006). Just as many symbolic associations are reciprocally related (Lakoff, 1987), such as coldness and loneliness (Zhong & Leonardelli, 2008) or darkness and depravity (Frank & Gilovich, 1988), morality and cleanliness may also be reciprocally linked.

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When in Rome . . . Learn why the Romans do what they do: How multicultural learning experiences facilitate creativity

Authors
W. Maddux, H. Adam, and Adam Galinsky
Date
January 1, 2010
Format
Journal Article
Journal
Personality and Social Psychology Bulletin

Research suggests that living in and adapting to foreign cultures facilitates creativity. The current research investigated whether one aspect of the adaptation process — multicultural learning — is a critical component of increased creativity. Experiments 1-3 found that recalling a multicultural learning experience: (a) facilitates idea flexibility (e.g., the ability to solve problems in multiple ways), (b) increases awareness of underlying connections and associations, and (c) helps overcome functional fixedness.

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