The lagged PSA for estimating peak congestion in multiserver Markovian queues with periodic arrival rates
We propose using a modification of the simple peak hour approximation (SPHA) for estimating peak congestion in multiserver queueing systems with exponential service times and time-varying periodic Poisson arrivals. This lagged pointwise stationary approximation (lagged PSA) is obtained by first estimating the time for the actual peak congestion by the time of peak congestion in an infinite server model and then substituting the arrival rate at this tiem int he corresponding stationary finite server model.