Skip to main content
Official Logo of Columbia Business School
Academics
  • Visit Academics
  • Degree Programs
  • Admissions
  • Tuition & Financial Aid
  • Campus Life
  • Career Management
Faculty & Research
  • Visit Faculty & Research
  • Academic Divisions
  • Search the Directory
  • Research
  • Faculty Resources
  • Teaching Excellence
Executive Education
  • Visit Executive Education
  • For Organizations
  • For Individuals
  • Program Finder
  • Online Programs
  • Certificates
About Us
  • Visit About Us
  • CBS Directory
  • Events Calendar
  • Leadership
  • Our History
  • The CBS Experience
  • Newsroom
Alumni
  • Visit Alumni
  • Update Your Information
  • Lifetime Network
  • Alumni Benefits
  • Alumni Career Management
  • Women's Circle
  • Alumni Clubs
Insights
  • Visit Insights
  • Digital Future
  • Climate
  • Business & Society
  • Entrepreneurship
  • 21st Century Finance
  • Magazine

Breadcrumb

  1. Directory
  2. Faculty
  3. Linda Green

Linda Green

Cain Brothers & Company Professor Emerita of Healthcare Management in the Faculty of Business
Decision, Risk, and Operations Division
Linda Green
Areas of Expertise
Healthcare
Contact
Office: 350 Kravis
Phone: (212) 8544108
E-mail: [email protected]

Linda Green is the Cain Brothers and Company Professor Emerita of Healthcare Management at Columbia Business School. She is also the Faculty Director of the Healthcare and Pharmaceutical Management Program at the business school. Her research, which has focused on the development and application of mathematical models to improve service systems, has resulted in dozens of publications in the premier technical journals such as Operations Research and Management Science as well as prominent healthcare journals such as Health Affairs, Health Services Research, Inquiry and Academic Emergency Medicine. Her work over the past 25 years has focused on providing policy insights and operational methodologies to increase the efficiency, effectiveness and access to healthcare delivery systems. Specific projects have included reducing delays for emergency care, providing timely access to primary care, the development of new nurse staffing methodologies and the evaluation of physician and hospital bed capacity needs. She has been a consultant and advisor to numerous health systems, physician practices, health start-ups, and government agencies. Her work on prioritizing burn victims during a catastrophic event earned a best paper award from the INFORMS Section for Public Programs, Services and Needs and became a model for burn protocols across the country. Her work has been featured in various media outlets including The Wall Street Journal, The New York Times, The Washington Post, Business Week, Slate, and Crain’s New York. Dr. Green has held editorial positions for Operations Research and Management Science, including serving as the Department Editor for Stochastic Models for Management Science for over 12 years. She has been an INFORMS Fellow since 2004 and an MSOM Fellow since 2019.

Education
BS, City University of New York, City College, 1970; MS, New York University, 1973; PhD, Yale, 1978
Joined CBS
1978

All Activities

  • Research
  • Teaching
  • Awards and Honors
  • Press
  • CaseWorks
  • Journal articles
  • Working papers
  • Articles
  • Books
  • Chapters
Journal Article
Lekwijit, Suparerk, Carri Chan , Linda Green , Vincent X. Liu, and Gabriel J. Escobar
. “The Impact of Step-Down Unit Care on Patient Outcomes After Intensive Care Unit Discharge.”
Critical Care Explorations
vol.
2
, no.
5
(May 01, 2020):
114
.
Explore Further about The Impact of Step-Down Unit Care on Patient Outcomes After Intensive Care Unit Discharge
Journal Article
Chan, Carri, Linda Green , Suparerk Lekwijit, Lijian Lu, and Gabriel J. Escobar
. “Assessing the Impact of Service Level when Customer Needs are Uncertain: An Empirical Investigation of Hospital Step-Down Units.”
Management Science
vol.
65
, no.
2
(June 01, 2018):
459
-
954
.
Explore Further about Assessing the Impact of Service Level when Customer Needs are Uncertain: An Empirical Investigation of Hospital Step-Down Units
Journal Article
Chan, Carri, Jing Dong, and Linda Green
. “Queues with Time-Varying Arrivals and Inspections with Applications to Hospital Discharge Policies.”
Operations Research
vol.
65
, (January 01, 2017):
469
-
495
.
Explore Further about Queues with Time-Varying Arrivals and Inspections with Applications to Hospital Discharge Policies
Download PDF on Queues with Time-Varying Arrivals and Inspections with Applications to Hospital Discharge Policies
Journal Article
Chan, Carri, Linda Green , Yina Lu, Nicole Leahy, and Roger Yurt
. “Prioritizing Burn-Injured Patients During a Disaster.”
Manufacturing & Service Operations Management
vol.
15
, (January 01, 2013):
170
-
190
.
Explore Further about Prioritizing Burn-Injured Patients During a Disaster
Download PDF on Prioritizing Burn-Injured Patients During a Disaster
Journal Article
Yankovic, Natalia and Linda Green
. “Identifying Good Nursing Levels: A Queuing Approach.”
Operations Research
vol.
59
, (July 01, 2011):
942
-
955
.
Explore Further about Identifying Good Nursing Levels: A Queuing Approach
Download PDF on Identifying Good Nursing Levels: A Queuing Approach
Journal Article
Yankovic, Natalia, Sherry Glied, Linda Green , and Morgan Grams
. “The Impact of Ambulance Diversion on Heart Attack Deaths.”
Inquiry
vol.
47
, (January 01, 2010):
81
-
91
.
Explore Further about The Impact of Ambulance Diversion on Heart Attack Deaths
Journal Article
Green, Linda and Sergei Savin
. “Reducing delays for medical appointments: A queueing approach.”
Operations Research
vol.
56
, (January 01, 2008):
1526
-
1538
.
Explore Further about Reducing delays for medical appointments: A queueing approach
Download PDF on Reducing delays for medical appointments: A queueing approach
Journal Article
Green, Linda, Sergei Savin, and Mark Murray
. “Providing timely access to care: What is the right patient panel size?”
The Joint Commission Journal on Quality and Patient Safety
vol.
33
, (April 01, 2007):
211
-
218
.
Explore Further about Providing timely access to care: What is the right patient panel size?
Download PDF on Providing timely access to care: What is the right patient panel size?
Journal Article
Green, Linda and João Soares
. “Note—Computing time-dependent waiting time probabilities in M(t)/M/s(t) queueing systems.”
Manufacturing and Service Operations Management
vol.
9
, (January 01, 2007):
54
-
61
.
Explore Further about Note&mdash;Computing time-dependent waiting time probabilities in <em>M(t)/M/s(t)</em> queueing systems
Download PDF on Note&mdash;Computing time-dependent waiting time probabilities in <em>M(t)/M/s(t)</em> queueing systems
Journal Article
Green, Linda, Peter Kolesar , and Ward Whitt
. “Coping with time-varying demand when setting staffing requirements for a service system.”
Production and Operations Management
vol.
16
, (January 01, 2007):
13
-
39
.
Explore Further about Coping with time-varying demand when setting staffing requirements for a service system
Download PDF on Coping with time-varying demand when setting staffing requirements for a service system
Journal Article
Green, Linda and Ben Wang
. “Managing Patient Service in a Diagnostic Medical Facility.”
Operations Research
vol.
54
, (March 01, 2006):
11
-
25
.
Explore Further about Managing Patient Service in a Diagnostic Medical Facility
Download PDF on Managing Patient Service in a Diagnostic Medical Facility
Journal Article
Green, Linda, João Soares, James Giglio, and Robert Green
. “Using queueing theory to increase the effectiveness of emergency department provider staffing.”
Academic Emergency Medicine
vol.
13
, (January 01, 2006):
61
-
68
.
Explore Further about Using queueing theory to increase the effectiveness of emergency department provider staffing
Journal Article
Green, Linda and Peter Kolesar
. “Improving emergency responsiveness with management science.”
Management Science
vol.
50
, (August 01, 2004):
1001
-
1014
.
Explore Further about Improving emergency responsiveness with management science
Download PDF on Improving emergency responsiveness with management science
Journal Article
Green, Linda, Peter Kolesar , and João Soares
. “An improved heuristic for staffing telephone call centers with limited operating hours.”
Production and Operations Management
vol.
12
, (March 01, 2003):
46
-
61
.
Explore Further about An improved heuristic for staffing telephone call centers with limited operating hours
Journal Article
Green, Linda
. “How Many Hospital Beds?”
Inquiry
vol.
39
, (January 01, 2003):
400
-
12
.
Explore Further about How Many Hospital Beds?
Download PDF on How Many Hospital Beds?
Journal Article
Green, Linda and Vien Nguyen
. “Strategies for Cutting Hospital Beds: The Impact on Patient Service.”
Health Services Research
vol.
36
, (August 01, 2001):
421
-
42
.
Explore Further about Strategies for Cutting Hospital Beds: The Impact on Patient Service
Download PDF on Strategies for Cutting Hospital Beds: The Impact on Patient Service
Journal Article
Green, Linda, Peter Kolesar , and João Soares
. “Improving the SIPP approach for staffing service systems that have cyclic demands.”
Operations Research
vol.
49
, (January 01, 2001):
549
-
564
.
Explore Further about Improving the SIPP approach for staffing service systems that have cyclic demands
Download PDF on Improving the SIPP approach for staffing service systems that have cyclic demands
Journal Article
Green, Linda and Peter Kolesar
. “A note on approximating peak congestion in Mt/G/∞ queues with sinusoidal arrivals.”
Management Science
vol.
44
, (November 01, 1998):
S137-S143
.
Explore Further about A note on approximating peak congestion in <em>M<sub>t</sub>/G/</em>&#8734; queues with sinusoidal arrivals
Download PDF on A note on approximating peak congestion in <em>M<sub>t</sub>/G/</em>&#8734; queues with sinusoidal arrivals
Journal Article
Kolesar, Peter and Linda Green
. “Insights on service system design from a normal approximation to Erlang's delay formula.”
Production and Operations Management
vol.
7
, (September 01, 1998):
282
-
293
.
Explore Further about Insights on service system design from a normal approximation to Erlang's delay formula
Journal Article
Green, Linda, Peter Kolesar , and Hongtao Zhang
. “A note on the convexity of service-level measures of the (r, q) system.”
Management Science
vol.
44
, (March 01, 1998):
431
-
432
.
Explore Further about A note on the convexity of service-level measures of the (<em>r, q</em>) system
Download PDF on A note on the convexity of service-level measures of the (<em>r, q</em>) system
Journal Article
Green, Linda and Peter Kolesar
. “The lagged PSA for estimating peak congestion in multiserver Markovian queues with periodic arrival rates.”
Management Science
vol.
43
, (January 01, 1997):
80
-
87
.
Explore Further about The lagged PSA for estimating peak congestion in multiserver Markovian queues with periodic arrival rates
Download PDF on The lagged PSA for estimating peak congestion in multiserver Markovian queues with periodic arrival rates
Journal Article
Green, Linda and Peter Kolesar
. “On the accuracy of the simple peak hour approximation for Markovian queues.”
Management Science
vol.
41
, (August 01, 1995):
1353
-
1370
.
Explore Further about On the accuracy of the simple peak hour approximation for Markovian queues
Download PDF on On the accuracy of the simple peak hour approximation for Markovian queues
Journal Article
Green, Linda and Debashis Guha
. “Note: On the efficiency of imbalance in multi-facility multi-server service systems.”
Management Science
vol.
41
, (January 01, 1995):
179
-
187
.
Explore Further about Note: On the efficiency of imbalance in multi-facility multi-server service systems
Download PDF on Note: On the efficiency of imbalance in multi-facility multi-server service systems
Journal Article
Green, Linda and Peter Kolesar
. “The pointwise stationary approximation for queues with nonstationary arrivals.”
Management Science
vol.
37
, (January 01, 1991):
84
-
97
.
Explore Further about The pointwise stationary approximation for queues with nonstationary arrivals
Download PDF on The pointwise stationary approximation for queues with nonstationary arrivals
Journal Article
Green, Linda, Peter Kolesar , and Antony Svoronos
. “Some effects of nonstationarity on multiserver Markovian queueing systems.”
Operations Research
vol.
39
, (January 01, 1991):
502
-
511
.
Explore Further about Some effects of nonstationarity on multiserver Markovian queueing systems
Download PDF on Some effects of nonstationarity on multiserver Markovian queueing systems
Journal Article
Green, Linda and Benjamin Melamed
. “An anti-PASTA result for Markovian systems.”
Operations Research
vol.
38
, (January 01, 1990):
173
-
175
.
Explore Further about An anti-PASTA result for Markovian systems
Download PDF on An anti-PASTA result for Markovian systems
Journal Article
Green, Linda and Peter Kolesar
. “Testing the validity of a queueing model of police patrol.”
Management Science
vol.
35
, (February 01, 1989):
127
-
148
.
Explore Further about Testing the validity of a queueing model of police patrol
Download PDF on Testing the validity of a queueing model of police patrol
Journal Article
Svoronos, Antony and Linda Green
. “A convexity result for single-server exponential loss systems with non-stationary arrivals.”
Journal of Applied Probability
vol.
25
, (March 01, 1988):
224
-
227
.
Explore Further about A convexity result for single-server exponential loss systems with non-stationary arrivals
Journal Article
Federgruen, Awi and Linda Green
. “Queueing systems with service interruptions II.”
Naval Research Logistics
vol.
35
, (January 01, 1988):
345
-
358
.
Explore Further about Queueing systems with service interruptions II
Journal Article
Svoronos, Antony and Linda Green
. “The N-seasons S-servers loss system.”
Naval Research Logistics
vol.
34
, (August 01, 1987):
579
-
591
.
Explore Further about The <em>N</em>-seasons <em>S</em>-servers loss system
Journal Article
Green, Linda and Peter Kolesar
. “On the validity and utility of queueing models of human service systems.”
Annals of Operations Research
vol.
9
, (January 01, 1987):
469
-
479
.
Explore Further about On the validity and utility of queueing models of human service systems
Journal Article
Green, Linda
. “A queueing system with general-use and limited-use servers.”
Operations Research
vol.
33
, (January 01, 1985):
168
-
182
.
Explore Further about A queueing system with general-use and limited-use servers
Download PDF on A queueing system with general-use and limited-use servers
Journal Article
Green, Linda
. “A queueing system with auxiliary servers.”
Management Science
vol.
30
, (October 01, 1984):
1207
-
1216
.
Explore Further about A queueing system with auxiliary servers
Download PDF on A queueing system with auxiliary servers
Journal Article
Federgruen, Awi and Linda Green
. “An M/G/c queue in which the number of servers required is random.”
Journal of Applied Probability
vol.
21
, (September 01, 1984):
583
-
601
.
Explore Further about An <em>M/G/c</em> queue in which the number of servers required is random
Journal Article
Green, Linda and Peter Kolesar
. “The feasibility of one-officer patrol in New York City.”
Management Science
vol.
30
, (August 01, 1984):
964
-
981
.
Explore Further about The feasibility of one-officer patrol in New York City
Download PDF on The feasibility of one-officer patrol in New York City
Journal Article
Green, Linda
. “A multiple dispatch queueing model of police patrol operations.”
Management Science
vol.
30
, (June 01, 1984):
653
-
664
.
Explore Further about A multiple dispatch queueing model of police patrol operations
Download PDF on A multiple dispatch queueing model of police patrol operations
Journal Article
Brill, Percy and Linda Green
. “Queues in which customers receive simultaneous service from a random number of servers: A system point approach.”
Management Science
vol.
30
, (January 01, 1984):
51
-
68
.
Explore Further about Queues in which customers receive simultaneous service from a random number of servers: A system point approach
Download PDF on Queues in which customers receive simultaneous service from a random number of servers: A system point approach
Journal Article
Green, Linda
. “A limit theorem on subintervals of interrenewal times.”
Operations Research
vol.
30
, (January 01, 1982):
210
-
216
.
Explore Further about A limit theorem on subintervals of interrenewal times
Download PDF on A limit theorem on subintervals of interrenewal times
Journal Article
Green, Linda
. “Comparing operating characteristics of queues in which customers require a random number of servers.”
Management Science
vol.
27
, (January 01, 1981):
65
-
74
.
Explore Further about Comparing operating characteristics of queues in which customers require a random number of servers
Download PDF on Comparing operating characteristics of queues in which customers require a random number of servers
Journal Article
Green, Linda
. “A queueing system in which customers require a random number of servers.”
Operations Research
vol.
28
, (January 01, 1980):
1335
-
1346
.
Explore Further about A queueing system in which customers require a random number of servers
Download PDF on A queueing system in which customers require a random number of servers
Working Paper
Chan, Carri W., Linda Green , Lijian Lu, and Gabriel Escobar
. The Role of a Step-Down Unit in Improving Patient Outcomes. January 01, 2016.
Explore Further about The Role of a Step-Down Unit in Improving Patient Outcomes
Working Paper
Green, Linda, Sergei Savin, and Nicos Savva
. "Nursevendor problem": Personnel staffing in the presence of endogenous absenteeism. January 06, 2011.
Explore Further about &#34;Nursevendor problem&#34;: Personnel staffing in the presence of endogenous absenteeism
Download PDF on &#34;Nursevendor problem&#34;: Personnel staffing in the presence of endogenous absenteeism
Working Paper
Green, Linda, Jo&atilde;o Soares, James Giglio, and Robert Green
. Using Queueing Theory to Increase the Effectiveness of Physician Staffing in the Emergency Department. January 01, 2005.
Explore Further about Using Queueing Theory to Increase the Effectiveness of Physician Staffing in the Emergency Department
Download PDF on Using Queueing Theory to Increase the Effectiveness of Physician Staffing in the Emergency Department
Working Paper
Glied, Sherry, Morgan Grams, and Linda Green
. Ambulance Diversion and Myocardial Infarction Mortality. January 01, 2005.
Explore Further about Ambulance Diversion and Myocardial Infarction Mortality
Download PDF on Ambulance Diversion and Myocardial Infarction Mortality
Chapter
Chan, Carri and Linda Green
. “Improving Access to Healthcare: Models of Adaptive Behavior.” In
Handbook of Healthcare Operations Management
,
New York
:
Springer-Verlag
, 2013.
Explore Further about Improving Access to Healthcare: Models of Adaptive Behavior
Download PDF on Improving Access to Healthcare: Models of Adaptive Behavior
Chapter
Green, Linda
. “Queueing Theory and Modeling.” In
Handbook of Healthcare Delivery Systems
, edited by
Yuehwern Yih
,
London
:
Taylor & Francis
, 2011.
Explore Further about Queueing Theory and Modeling
Download PDF on Queueing Theory and Modeling
Chapter
Green, Linda
. “Using Queueing Theory to Alleviate Emergency Department Overcrowding.” In
Wiley Encyclopedia of Operations Research and Management Science
, edited by
James J. Cochran
,
Hoboken, NJ
:
Wiley
, 2010.
Explore Further about Using Queueing Theory to Alleviate Emergency Department Overcrowding
Chapter
Green, Linda
. “Using operations research to reduce delays for healthcare.” In
Tutorials in Operations Research
, edited by
Zhi-Long Chan and S. Raghavan
,
1
-
16
.
Hanover, MD
:
INFORMS
, 2008.
Explore Further about Using operations research to reduce delays for healthcare
Download PDF on Using operations research to reduce delays for healthcare
Chapter
Green, Linda
. “Queueing analysis in healthcare.” In
Patient flow: Reducing delay in healthcare delivery
, edited by
Randolph W. Hall
,
281
-
307
.
New York
:
Springer-Verlag
, 2006.
Explore Further about Queueing analysis in healthcare
Download PDF on Queueing analysis in healthcare
  • Courses
  • Case Studies
This faculty member has no associated courses currently. Please check back next semester.
  • Awards & Honors
  • In the Media
  • Articles
In the Media

States with the Best Health Infrastructure for Coronavirus

WalletHub
Article

Improving Hospital Operations, One Bed at a Time

Read More about Improving Hospital Operations, One Bed at a Time
Article

Fixing the Forthcoming Physician Shortfall in America

Read More about Fixing the Forthcoming Physician Shortfall in America
Article

Linda Green Named New Faculty Director of the Healthcare and Pharmaceutical Management Program

Read More about Linda Green Named New Faculty Director of the Healthcare and Pharmaceutical Management Program
Article

Columbia Business School Faculty Members Awarded Honors

Read More about Columbia Business School Faculty Members Awarded Honors
  • CaseWorks
Case ID
200201

Lehigh Valley Health Network: Using a Population Health Strategy to Transform Care

What strategic initiatives are most important for the Lehigh Valley Health Network to achieve its financial and patient care goals?

View Case on Lehigh Valley Health Network: Using a Population Health Strategy to Transform Care
Case ID
170202

Nemours/Alfred I. DuPont Hospital for Children: Using LEAN Management to Improve Health Care

After the successful piloting of a LEAN operation unit at Nemours/Alfred I. duPont Hospital for Children, what factors should be considered when deciding whether to expand the program to other units within the hospital?

View Case on Nemours/Alfred I. DuPont Hospital for Children: Using LEAN Management to Improve Health Care
Case ID
80211

The New York City Police Department Patrol System

Given varying rates of felonies and emergency calls to a city's police precincts, how should the police department best allocate its patrol cars?

View Case on The New York City Police Department Patrol System
Case ID
110207

Queueing Management and Models

How can you improve performance in a queuing system?

View Case on Queueing Management and Models
Case ID
80203

The Ritz Carlton Hotel Company: The Quest for Service Excellence

How can a hotel chain distinguish itself as a premier provider of luxury service in the increasingly competitive hospitality industry?

View Case on The Ritz Carlton Hotel Company: The Quest for Service Excellence

External CSS

Official Logo of Columbia Business School

Columbia University in the City of New York
665 West 130th Street, New York, NY 10027
Tel. 212-854-1100

Maps and Directions
    • Centers & Programs
    • Current Students
    • Corporate
    • Directory
    • Support Us
    • Recruiters & Partners
    • Faculty & Staff
    • Newsroom
    • Careers
    • Contact Us
    • Privacy & Policy Statements
Back to Top Upward arrow
TOP

© Columbia University

  • X
  • Instagram
  • Facebook
  • YouTube
  • LinkedIn