Carri W. Chan

Professor Chan is an expert in healthcare operations management. Her primary research interests are in data analytics and mathematical modeling of service systems with a focus on applications in healthcare systems. Her research combines empirical and stochastic modeling to develop evidence-based approaches to improve patient flow in healthcare delivery systems. She has worked with clinicians and administrators in numerous hospital systems including Northern California Kaiser Permanente, New York Presbyterian, and Montefiore Medical Center. Her research has been recognized by multiple prizes include the 2014 National Science Foundation CAREER award, the 2016 Production and Operations Management Society Wickham Skinner Early Career Award, the 2018 Management Science Best OM paper award, and the 2019 MSOM Young Scholar Prize. She has served on the editorial board for Management Science, Manufacturing & Service Operations Management, Operations Research, and Naval Research Logistics.

Professor Chan has taught MBA core courses in Decision Models and Operations Management as well as MBA electives on the US Healthcare System, Healthcare Management and Strategy, and healthcare analytics. She received her BS in electrical engineering from MIT and MS and Ph.D. in electrical engineering from Stanford University.