Carri Chan
-
John A. Howard Professor of Business
-
Decision, Risk, and Operations Division
-
Faculty Director Healthcare and Pharmaceutical Management Program
-
Healthcare and Pharmaceutical Management Program
- Areas of Expertise
-
- AI and Business Analytics
- Healthcare
- Operations & Supply Chain Management
Professor Chan teaches the core MBA class, Operations Management. Her primary research interests are in data-driven modeling of complex stochastic systems, dynamic optimization, and queueing with applications in health-care operations management. Her current focus is on combining empirical approaches with mathematical modeling to develop evidence-based approaches to improving patient flow through hospitals, and particularly intensive care units.
- Education
-
BS, Massachusetts Institute of Technology, 2004; SM, Stanford University, 2006; PhD 2010
- Joined CBS
-
2010
All Activities
- Type
-
Journal Article
.
“Managing Queues with Different Resource Requirements.”
Operations Research
(Forthcoming).
- Type
-
Journal Article
.
“Association Among ICU Congestion, ICU Admission Decision, and Patient Outcomes.”
Critical Care Medicine
vol.
44
,
no.
10
(Forthcoming):
1814
-1821
.
- Type
-
Journal Article
.
“Utilizing Partial Flexibility to Improve Emergency Department Flow: Theory and Implementation.”
Naval Research Logistics
(August 05, 2022).
- Type
-
Journal Article
Chuang, Elizabeth, Julien Grand-Clement, Jen-Ting Chen, Carri Chan, Vineet Goyal, and Michelle Ng Gong
.
“Quantifying utilitarian outcomes to inform triage ethics: Simulated performance of a ventilator triage protocol under Sars-CoV-2 pandemic surge conditions.”
AJOB Empirical Bioethics
(April 18, 2022):
196
-204
.
- Type
-
Journal Article
.
“Optimal Scheduling of Proactive Service with Customer Deterioration and Improvement.”
Management Science
vol.
68
,
no.
4
(December 21, 2021):
2377
-3174
.
- Type
-
Journal Article
.
“Dynamic Server Assignment in Multiclass Queues with Shifts, with Applications to Nurse Staffing in Emergency Departments.”
Operations Research
vol.
69
,
no.
6
(January 27, 2021):
1651
-1959
.
- Type
-
Journal Article
.
“Robustness of proactive ICU transfer policies, Operations Research, to appear.”
Operations Research
(January 22, 2021).
- Type
-
Journal Article
Gershengorn, Hayley B., Yue Hu, Jen-Ting Chen, S. Jean Hsieh, Jing Dong, Michelle Ng Gong, and Carri Chan
.
“The Impact of High-Flow Nasal Cannula Use on Patient Mortality and the Availability of Mechanical Ventilators in COVID-19.”
Annals of the American Thoracic Society
(October 13, 2020).
- Type
-
Journal Article
.
“Should Hospitals Keep Their Patients Longer? The Role of Inpatient Care in Reducing Post-Discharge Mortality.”
Management Science
vol.
66
,
(June 01, 2020):
2326
-2346
.
- Type
-
Journal Article
.
“The Impact of Step-Down Unit Care on Patient Outcomes After Intensive Care Unit Discharge.”
Critical Care Explorations
vol.
2
,
no.
5
(May 01, 2020):
114
.
- Type
-
Journal Article
Yom-Tov, Galit B. and Carri Chan
.
“Balancing admission control, speedup, and waiting in service systems.”
Queueing Systems
vol.
97
,
(February 24, 2019):
163
-219
.
- Type
-
Journal Article
.
“Assessing the Impact of Service Level when Customer Needs are Uncertain: An Empirical Investigation of Hospital Step-Down Units.”
Management Science
vol.
65
,
no.
2
(June 01, 2018):
459
-954
.
- Type
-
Journal Article
.
“Incorporating Longitudinal Comorbidity and Acute Physiology Data in Template Matching for Assessing Hospital Quality: an Exploratory Study in an Integrated Health Care Delivery System.”
Medical Care
vol.
56
,
no.
5
(May 01, 2018):
448
-454
.
- Type
-
Journal Article
.
“An Examination of Early Transfers to the ICU Based on a Physiologic Risk Score.”
Manufacturing & Service Operations Management
vol.
20
,
no.
3
(April 25, 2018):
389
-600
.
- Type
-
Journal Article
Gershengorn, Hayley B., Carri Chan, Yunchao Xu, Hanxi Sun, Ronni Levy, Mor Armony, and Michelle N. Gong
.
“The Impact of Opening a Medical Step-Down Unit on Medically Critically Ill Patient Outcomes and Throughput: A Difference-in-Differences Analysis.”
Journal of Intensive Care Medicine
vol.
35
,
no.
5
(March 18, 2018).
- Type
-
Journal Article
.
“Critical Care Capacity Management: Understanding the role of a Step Down Unit.”
Production and Operations Management
(November 29, 2017).
- Type
-
Journal Article
.
“Queues with Time-Varying Arrivals and Inspections with Applications to Hospital Discharge Policies.”
Operations Research
vol.
65
,
(January 01, 2017):
469
-495
.
- Type
-
Journal Article
.
“The Impact of Adding a Physician Assistant to a Critical Care Outreach Team.”
PLOS One
(December 12, 2016).
- Type
-
Journal Article
.
“Myopic Policies For Non-Preemptive Scheduling Of Jobs With Decaying Value, Probability in the Engineering and Informational Sciences, 2018. .”
Probability in the Engineering and Informational Sciences
vol.
32
,
no.
1
(November 28, 2016):
1
-36
.
- Type
-
Journal Article
.
“The Impact of Delays on Service Times in the Intensive Care Unit.”
Management Science
vol.
63
,
no.
7
(May 31, 2016):
2049
-2395
.
- Type
-
Journal Article
.
“Maximum Weight Matching with Hysteresis in Overloaded Queues with Setups.”
Queueing Systems
vol.
82
,
(April 01, 2016):
315
-351
.
- Type
-
Journal Article
Xu, Kuang and Carri Chan
.
“Using Future Information to Reduce Waiting Times in the Emergency Department via Diversion.”
Manufacturing & Service Operations Management
vol.
18
,
no.
3
(January 01, 2015):
309
-460
.
- Type
-
Journal Article
.
“ICU Admission Control: An Empirical Study of Capacity Allocation and its Implication on Patient Outcomes, Management Science 2015. .”
Management Science
vol.
61
,
no.
1
(November 20, 2014):
1
-247
.
- Type
-
Journal Article
.
“When to Use Speedup: An Examination of Service Systems with Returns.”
Operations Research
vol.
62
,
(March 01, 2014):
462
-482
.
- Type
-
Journal Article
.
“Prioritizing Burn-Injured Patients During a Disaster.”
Manufacturing & Service Operations Management
vol.
15
,
(January 01, 2013):
170
-190
.
- Type
-
Journal Article
.
“Optimizing ICU Discharge Decisions with Patient Readmissions.”
Operations Research
vol.
60
,
no.
6
(December 01, 2012):
1323
-1341
.
- Type
-
Journal Article
Leahy, Nicole, Roger Yurt, Eliot J. Lazar, Alfred Villacara, Angela Rabbitts, Laurence Berger, and Carri Chan
.
“Burn Disaster Response Planning in New York City: Updated Recommendations for Best Practices.”
Journal of Burn Care & Research
vol.
33
,
(September 01, 2012):
587
-94
.
- Type
-
Journal Article
.
“Network Assisted Mobile Computing with Optimal Uplink Quey Processing, IEEE Trans. on Mobile Computing 2013. .”
IEEE Trans. on Mobile Computing
vol.
12
,
no.
6
(April 03, 2012).
- Type
-
Journal Article
.
“Channel, deadline, and distortion aware scheduling of video streams over wireless, IEEE Trans. on Wireless Communications 2010. .”
IEEE Trans. on Wireless Communications
(March 11, 2010):
1001
-1011
.
- Type
-
Journal Article
.
“Channel, deadline, and distortion (CD2) aware scheduling of video streams over wireless.”
IEEE Transactions on Wireless Communications
vol.
9
,
(January 01, 2010):
1001
-1011
.
- Type
-
Journal Article
.
“Scheduling algorithms for broadcasting media with multiple distortion measures.”
IEEE Transactions on Wireless Communications
vol.
8
,
(August 01, 2009):
4188
-4199
.
- Type
-
Journal Article
Chan, Carri and Vivek Farias
.
“Stochastic depletion problems: Effective myopic policies for a class of dynamic optimization problems.”
Mathematics of Operations Research
vol.
34
,
(May 01, 2009):
333
-350
.
- Type
-
Journal Article
.
“Multiple distortion measures for packetized scalable media.”
IEEE Transactions on Multimedia
vol.
10
,
(December 01, 2008):
1671
-1686
.
- Type
-
Working Paper
.
Structural Estimation of Intertemporal Externalities on ICU Admission Decisions. June 09, 2023.
- Type
-
Working Paper
.
Interpretable Machine Learning for Resource Allocation with Application to Ventilator Triage. June 09, 2023.
- Type
-
Working Paper
.
The Impact of Surgeon Daily Workload and its Implications for Operating Room Scheduling. June 09, 2023.
- Type
-
Working Paper
.
Prediction-Driven Surge Planning with Application in the Emergency Department. June 09, 2023.
- Type
-
Chapter
.
“Improving Access to Healthcare: Models of Adaptive Behavior.”
In
Handbook of Healthcare Operations Management
,
New York
:
Springer-Verlag
,
2013.
- Type
- Course
B8148: The Analytics Advantage
- Type
- Course
B6102: Operations Management
- Type
- Course
B8823: The U.S. Healthcare System: Structure and Strategies
- Type
- Course
B8100: Healthcare MGMT Design & STRAT
- Type
- In the Media
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Using Hotel for Coronavirus Patients Would Be a Massive Help in Fighting the Pandemic
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Why Are Masks for Doctors, Nurses in Short Supply Just When Needed Most? Blame a Broken Supply Chain.
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