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  1. Directory
  2. Faculty
  3. Carri Chan

Carri Chan

John A. Howard Professor of Business
Decision, Risk, and Operations Division
Faculty Director Healthcare and Pharmaceutical Management Program
Healthcare and Pharmaceutical Management Program
Photo of Professor Carri Chan
Areas of Expertise
Artificial Intelligence (AI), Business Analytics, Healthcare, Operations & Supply Chain Management
Contact
Office: 921 Kravis
Phone: (212) 8541609
E-mail: [email protected]
Links
Personal Website
Curriculum Vitae
LinkedIn

Professor Chan teaches the MBA core Operations Management course and the MBA electives, The US Healthcare System: Structures and Strategies; Healthcare Management, Design, and Strategy; and The Analytics Advantage. Her research is in the area of healthcare operations management. Her primary focus is in data-driven modeling of healthcare systems. Her research combines empirical and mathematical modeling to develop evidence-based approaches to improve patient flow. She has worked with clinicians and administrators in numerous hospital systems including Northern California Kaiser Permanente, New York Presbyterian, and Montefiore Medical Center. She is the recipient of a National Science Foundation (NSF) Faculty Early Career Development Program (CAREER) award, the Production and Operations Management Society (POMS) Wickham Skinner Early Career Award, and the MSOM Young Scholar Prize. 

Education
BS, Massachusetts Institute of Technology, 2004; SM, Stanford University, 2006; PhD 2010
Joined CBS
2010

All Activities

  • Research
  • Teaching
  • Awards and Honors
  • Press
  • CaseWorks
  • Journal articles
  • Working papers
  • Articles
  • Books
  • Chapters
Journal Article
Zychlinski, Noa, Carri Chan , and Jing Dong
. “Managing Queues with Different Resource Requirements.”
Operations Research
(Forthcoming).
Explore Further about Managing Queues with Different Resource Requirements
Journal Article
Kim, Song-Hee, Carri Chan , Marcelo Olivares , and Gabriel Escobar
. “Association Among ICU Congestion, ICU Admission Decision, and Patient Outcomes.”
Critical Care Medicine
vol.
44
, no.
10
(Forthcoming):
1814
-
1821
.
Explore Further about Association Among ICU Congestion, ICU Admission Decision, and Patient Outcomes
Journal Article
Chan, Carri, Vahid Sarhangian, Prem Talwai, and Kriti Gogia
. “Utilizing Partial Flexibility to Improve Emergency Department Flow: Theory and Implementation.”
Naval Research Logistics
(August 05, 2022).
Explore Further about Utilizing Partial Flexibility to Improve Emergency Department Flow: Theory and Implementation
Journal Article
Chuang, Elizabeth, Julien Grand-Clement, Jen-Ting Chen, Carri Chan , Vineet Goyal, and Michelle Ng Gong
. “Quantifying utilitarian outcomes to inform triage ethics: Simulated performance of a ventilator triage protocol under Sars-CoV-2 pandemic surge conditions.”
AJOB Empirical Bioethics
(April 18, 2022):
196
-
204
.
Explore Further about Quantifying utilitarian outcomes to inform triage ethics: Simulated performance of a ventilator triage protocol under Sars-CoV-2 pandemic surge conditions
Journal Article
Hu, Yue, Carri Chan , and Jing Dong
. “Optimal Scheduling of Proactive Service with Customer Deterioration and Improvement.”
Management Science
vol.
68
, no.
4
(December 21, 2021):
2377
-
3174
.
Explore Further about Optimal Scheduling of Proactive Service with Customer Deterioration and Improvement
Journal Article
Chan, Carri, Michael Huang, and Vahid Sarhangian
. “Dynamic Server Assignment in Multiclass Queues with Shifts, with Applications to Nurse Staffing in Emergency Departments.”
Operations Research
vol.
69
, no.
6
(January 27, 2021):
1651
-
1959
.
Explore Further about Dynamic Server Assignment in Multiclass Queues with Shifts, with Applications to Nurse Staffing in Emergency Departments
Journal Article
Grand-Clement, Julien, Carri Chan , Vineet Goyal, and Gabriel Escobar
. “Robustness of proactive ICU transfer policies, Operations Research, to appear.”
Operations Research
(January 22, 2021).
Explore Further about Robustness of proactive ICU transfer policies, Operations Research, to appear
Journal Article
Gershengorn, Hayley B., Yue Hu, Jen-Ting Chen, S. Jean Hsieh, Jing Dong, Michelle Ng Gong, and Carri Chan
. “The Impact of High-Flow Nasal Cannula Use on Patient Mortality and the Availability of Mechanical Ventilators in COVID-19.”
Annals of the American Thoracic Society
(October 13, 2020).
Explore Further about The Impact of High-Flow Nasal Cannula Use on Patient Mortality and the Availability of Mechanical Ventilators in COVID-19
Journal Article
Bartel, Ann, Carri Chan , and Song-Hee Kim
. “Should Hospitals Keep Their Patients Longer? The Role of Inpatient Care in Reducing Post-Discharge Mortality.”
Management Science
vol.
66
, (June 01, 2020):
2326
-
2346
.
Explore Further about Should Hospitals Keep Their Patients Longer? The Role of Inpatient Care in Reducing Post-Discharge Mortality
Download PDF on Should Hospitals Keep Their Patients Longer? The Role of Inpatient Care in Reducing Post-Discharge Mortality
Journal Article
Lekwijit, Suparerk, Carri Chan , Linda Green , Vincent X. Liu, and Gabriel J. Escobar
. “The Impact of Step-Down Unit Care on Patient Outcomes After Intensive Care Unit Discharge.”
Critical Care Explorations
vol.
2
, no.
5
(May 01, 2020):
114
.
Explore Further about The Impact of Step-Down Unit Care on Patient Outcomes After Intensive Care Unit Discharge
Journal Article
Yom-Tov, Galit B. and Carri Chan
. “Balancing admission control, speedup, and waiting in service systems.”
Queueing Systems
vol.
97
, (February 24, 2019):
163
-
219
.
Explore Further about Balancing admission control, speedup, and waiting in service systems
Journal Article
Chan, Carri, Linda Green , Suparerk Lekwijit, Lijian Lu, and Gabriel J. Escobar
. “Assessing the Impact of Service Level when Customer Needs are Uncertain: An Empirical Investigation of Hospital Step-Down Units.”
Management Science
vol.
65
, no.
2
(June 01, 2018):
459
-
954
.
Explore Further about Assessing the Impact of Service Level when Customer Needs are Uncertain: An Empirical Investigation of Hospital Step-Down Units
Journal Article
Hu, Wenqi, Carri Chan , Jose R. Zubizarreta, and Gabriel J. Escobar
. “Incorporating Longitudinal Comorbidity and Acute Physiology Data in Template Matching for Assessing Hospital Quality: an Exploratory Study in an Integrated Health Care Delivery System.”
Medical Care
vol.
56
, no.
5
(May 01, 2018):
448
-
454
.
Explore Further about Incorporating Longitudinal Comorbidity and Acute Physiology Data in Template Matching for Assessing Hospital Quality: an Exploratory Study in an Integrated Health Care Delivery System
Journal Article
Hu, Wenqi, Carri Chan , and Gabriel Escobar
. “An Examination of Early Transfers to the ICU Based on a Physiologic Risk Score.”
Manufacturing & Service Operations Management
vol.
20
, no.
3
(April 25, 2018):
389
-
600
.
Explore Further about An Examination of Early Transfers to the ICU Based on a Physiologic Risk Score
Download PDF on An Examination of Early Transfers to the ICU Based on a Physiologic Risk Score
Journal Article
Gershengorn, Hayley B., Carri Chan , Yunchao Xu, Hanxi Sun, Ronni Levy, Mor Armony, and Michelle N. Gong
. “The Impact of Opening a Medical Step-Down Unit on Medically Critically Ill Patient Outcomes and Throughput: A Difference-in-Differences Analysis.”
Journal of Intensive Care Medicine
vol.
35
, no.
5
(March 18, 2018).
Explore Further about The Impact of Opening a Medical Step-Down Unit on Medically Critically Ill Patient Outcomes and Throughput: A Difference-in-Differences Analysis
Journal Article
Armony, Mor, Carri Chan , and Bo Zhu
. “Critical Care Capacity Management: Understanding the role of a Step Down Unit.”
Production and Operations Management
(November 29, 2017).
Explore Further about Critical Care Capacity Management: Understanding the role of a Step Down Unit
Journal Article
Chan, Carri, Jing Dong, and Linda Green
. “Queues with Time-Varying Arrivals and Inspections with Applications to Hospital Discharge Policies.”
Operations Research
vol.
65
, (January 01, 2017):
469
-
495
.
Explore Further about Queues with Time-Varying Arrivals and Inspections with Applications to Hospital Discharge Policies
Download PDF on Queues with Time-Varying Arrivals and Inspections with Applications to Hospital Discharge Policies
Journal Article
Xu, Yunchao, Carri Chan , Mor Armony, and Michelle N. Gong
. “The Impact of Adding a Physician Assistant to a Critical Care Outreach Team.”
PLOS One
(December 12, 2016).
Explore Further about The Impact of Adding a Physician Assistant to a Critical Care Outreach Team
Journal Article
Master, Neal, Carri Chan , and Nicholas Bambos
. “Myopic Policies For Non-Preemptive Scheduling Of Jobs With Decaying Value, Probability in the Engineering and Informational Sciences, 2018. .”
Probability in the Engineering and Informational Sciences
vol.
32
, no.
1
(November 28, 2016):
1
-
36
.
Explore Further about Myopic Policies For Non-Preemptive Scheduling Of Jobs With Decaying Value, Probability in the Engineering and Informational Sciences, 2018.
Journal Article
Chan, Carri, Vivek Farias, and Gabriel Escobar
. “The Impact of Delays on Service Times in the Intensive Care Unit.”
Management Science
vol.
63
, no.
7
(May 31, 2016):
2049
-
2395
.
Explore Further about The Impact of Delays on Service Times in the Intensive Care Unit
Download PDF on The Impact of Delays on Service Times in the Intensive Care Unit
Journal Article
Chan, Carri, Mor Armony, and Nicholas Bambos
. “Maximum Weight Matching with Hysteresis in Overloaded Queues with Setups.”
Queueing Systems
vol.
82
, (April 01, 2016):
315
-
351
.
Explore Further about Maximum Weight Matching with Hysteresis in Overloaded Queues with Setups
Download PDF on Maximum Weight Matching with Hysteresis in Overloaded Queues with Setups
Journal Article
Xu, Kuang and Carri Chan
. “Using Future Information to Reduce Waiting Times in the Emergency Department via Diversion.”
Manufacturing & Service Operations Management
vol.
18
, no.
3
(January 01, 2015):
309
-
460
.
Explore Further about Using Future Information to Reduce Waiting Times in the Emergency Department via Diversion
Download PDF on Using Future Information to Reduce Waiting Times in the Emergency Department via Diversion
Journal Article
Kim, Song-Hee, Carri Chan , Marcelo Olivares, and Gabriel J. Escobar
. “ICU Admission Control: An Empirical Study of Capacity Allocation and its Implication on Patient Outcomes, Management Science 2015. .”
Management Science
vol.
61
, no.
1
(November 20, 2014):
1
-
247
.
Explore Further about ICU Admission Control: An Empirical Study of Capacity Allocation and its Implication on Patient Outcomes, Management Science 2015.
Journal Article
Chan, Carri, Galit Yom-Tov, and Gabriel Escobar
. “When to Use Speedup: An Examination of Service Systems with Returns.”
Operations Research
vol.
62
, (March 01, 2014):
462
-
482
.
Explore Further about When to Use Speedup: An Examination of Service Systems with Returns
Download PDF on When to Use Speedup: An Examination of Service Systems with Returns
Journal Article
Chan, Carri, Linda Green , Yina Lu, Nicole Leahy, and Roger Yurt
. “Prioritizing Burn-Injured Patients During a Disaster.”
Manufacturing & Service Operations Management
vol.
15
, (January 01, 2013):
170
-
190
.
Explore Further about Prioritizing Burn-Injured Patients During a Disaster
Download PDF on Prioritizing Burn-Injured Patients During a Disaster
Journal Article
Chan, Carri, Vivek F. Farias, Nicholas Bambos, and Gabriel J. Escobar
. “Optimizing ICU Discharge Decisions with Patient Readmissions.”
Operations Research
vol.
60
, no.
6
(December 01, 2012):
1323
-
1341
.
Explore Further about Optimizing ICU Discharge Decisions with Patient Readmissions
Journal Article
Leahy, Nicole, Roger Yurt, Eliot J. Lazar, Alfred Villacara, Angela Rabbitts, Laurence Berger, and Carri Chan
. “Burn Disaster Response Planning in New York City: Updated Recommendations for Best Practices.”
Journal of Burn Care & Research
vol.
33
, (September 01, 2012):
587
-
94
.
Explore Further about Burn Disaster Response Planning in New York City: Updated Recommendations for Best Practices
Journal Article
Chan, Carri, Nicholas Bambos, and Jatinder Pal Singh
. “Network Assisted Mobile Computing with Optimal Uplink Quey Processing, IEEE Trans. on Mobile Computing 2013. .”
IEEE Trans. on Mobile Computing
vol.
12
, no.
6
(April 03, 2012).
Explore Further about Network Assisted Mobile Computing with Optimal Uplink Quey Processing, IEEE Trans. on Mobile Computing 2013.
Journal Article
Dua, Aditya, Carri Chan , and Nicholas Bambos
. “Channel, deadline, and distortion aware scheduling of video streams over wireless, IEEE Trans. on Wireless Communications 2010. .”
IEEE Trans. on Wireless Communications
(March 11, 2010):
1001
-
1011
.
Explore Further about Channel, deadline, and distortion aware scheduling of video streams over wireless, IEEE Trans. on Wireless Communications 2010.
Journal Article
Dua, Aditya, Carri Chan , Nicholas Bambos, and John Apostolopoulos
. “Channel, deadline, and distortion (CD2) aware scheduling of video streams over wireless.”
IEEE Transactions on Wireless Communications
vol.
9
, (January 01, 2010):
1001
-
1011
.
Explore Further about Channel, deadline, and distortion (CD2) aware scheduling of video streams over wireless
Download PDF on Channel, deadline, and distortion (CD2) aware scheduling of video streams over wireless
Journal Article
Chan, Carri, Nicholas Bambos, Susie Wee, and John Apostolopoulos
. “Scheduling algorithms for broadcasting media with multiple distortion measures.”
IEEE Transactions on Wireless Communications
vol.
8
, (August 01, 2009):
4188
-
4199
.
Explore Further about Scheduling algorithms for broadcasting media with multiple distortion measures
Download PDF on Scheduling algorithms for broadcasting media with multiple distortion measures
Journal Article
Chan, Carri and Vivek Farias
. “Stochastic depletion problems: Effective myopic policies for a class of dynamic optimization problems.”
Mathematics of Operations Research
vol.
34
, (May 01, 2009):
333
-
350
.
Explore Further about Stochastic depletion problems: Effective myopic policies for a class of dynamic optimization problems
Journal Article
Chan, Carri, Susie Wee, and John Apostolopoulos
. “Multiple distortion measures for packetized scalable media.”
IEEE Transactions on Multimedia
vol.
10
, (December 01, 2008):
1671
-
1686
.
Explore Further about Multiple distortion measures for packetized scalable media
Download PDF on Multiple distortion measures for packetized scalable media
Working Paper
Park, Minje, Carri Chan , Keith Boell, Elliot Mitchell, Abdul Tariq, and David Vawdrey
. Machine Learning-Guided Cancer Screening: The Benefits of Proactive Care. December 02, 2024.
Explore Further about Machine Learning-Guided Cancer Screening: The Benefits of Proactive Care
Working Paper
Shen, Yiwen, Carri Chan , Fanyin Zheng, and Gabriel Escobar
. Structural Estimation of Intertemporal Externalities on ICU Admission Decisions. July 14, 2025.
Explore Further about Structural Estimation of Intertemporal Externalities on ICU Admission Decisions
Working Paper
Chan, Carri, Vineet Goyal, and Elizabeth Chuang
. Interpretable Machine Learning for Resource Allocation with Application to Ventilator Triage. July 14, 2025.
Explore Further about Interpretable Machine Learning for Resource Allocation with Application to Ventilator Triage
Working Paper
Shen, Yiwen, Carri Chan , Fanyin Zheng, Michael Argenziano, and Paul Kurlansky
. The Impact of Surgeon Daily Workload and its Implications for Operating Room Scheduling. July 14, 2025.
Explore Further about The Impact of Surgeon Daily Workload and its Implications for Operating Room Scheduling
Working Paper
Hu, Yue, Carri Chan , and Jing Dong
. Prediction-Driven Surge Planning with Application in the Emergency Department. July 14, 2025.
Explore Further about Prediction-Driven Surge Planning with Application in the Emergency Department
Chapter
Chan, Carri and Linda Green
. “Improving Access to Healthcare: Models of Adaptive Behavior.” In
Handbook of Healthcare Operations Management
,
New York
:
Springer-Verlag
, 2013.
Explore Further about Improving Access to Healthcare: Models of Adaptive Behavior
Download PDF on Improving Access to Healthcare: Models of Adaptive Behavior
  • Courses
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Course
B8823: The U.S. Healthcare System: Structure and Strategies
View Course on The U.S. Healthcare System: Structure and Strategies
Course
B8100: Consulting Practicum: Healthcare Management, Design, and Strategy
View Course on Consulting Practicum: Healthcare Management, Design, and Strategy
Course
B8148: The Analytics Advantage
View Course on The Analytics Advantage
Course
B6102: Operations Management
View Course on Operations Management
  • Awards & Honors
2025

Best Paper Competition

  • In the Media
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