Carri Chan
- John A. Howard Professor of Business
- Decision, Risk, and Operations Division
- Faculty Director Healthcare and Pharmaceutical Management Program
- Healthcare and Pharmaceutical Management Program
- Areas of Expertise
- Artificial Intelligence (AI), Business Analytics, Healthcare, Operations & Supply Chain Management
- Contact
- Office: 921 Kravis
- Phone: (212) 8541609
- E-mail: [email protected]
Professor Chan teaches the MBA core Operations Management course and the MBA electives, The US Healthcare System: Structures and Strategies; Healthcare Management, Design, and Strategy; and The Analytics Advantage. Her research is in the area of healthcare operations management. Her primary focus is in data-driven modeling of healthcare systems. Her research combines empirical and mathematical modeling to develop evidence-based approaches to improve patient flow. She has worked with clinicians and administrators in numerous hospital systems including Northern California Kaiser Permanente, New York Presbyterian, and Montefiore Medical Center. She is the recipient of a National Science Foundation (NSF) Faculty Early Career Development Program (CAREER) award, the Production and Operations Management Society (POMS) Wickham Skinner Early Career Award, and the MSOM Young Scholar Prize.
- Education
-
BS, Massachusetts Institute of Technology, 2004; SM, Stanford University, 2006; PhD 2010
- Joined CBS
- 2010
All Activities
Unleashing the Boundaries of Healthcare Innovation
Using Data-Driven Solutions to Transform Leadership & Strategy Operations
Unlocking Healthcare Efficiencies with Data-Driven Insights
Real-Time Analytics Amidst a Real-Life Crisis
‘Helpless’ doctors at start of coronavirus pandemic now have more treatments to save lives
How To Get COVID-19 Testing Right
Hospital Operations Expert Carri Chan on Freeing Up Beds During the COVID-19 Crisis
DRO researchers win runner-up award for 2019 Gomory Best Industry Studies Paper
Improving Hospital Operations, One Bed at a Time
School Welcomes New Faculty Members
- Case ID
- 240203
Practice Variation and Quality: US Anesthesia Partners
How does an anesthesiology practice ensure the best patient outcomes through a new operational model and standardization of care?
- Case ID
- 220204
Aroma Consumer Products Co.: Managing Capacity for a Growing Company
How can Aroma Consumer Products Co., the primary overseas manufacturer for a growing US candle producer, expand production capacity to meet a sudden demand increase?
- Case ID
- 220203
Continuous Quality Monitoring via Data and Analytics at The Estee Lauder Companies
How should Estee Lauder's analytics team respond to a spike in online complaints from its customers?
- Case ID
- 210211
At the Frontier of Retail in the 21st Century: Modern Fulfillment and The Case of FlexiWeight
With a goal to revolutionize the way America exercises, can Flexiweight find the right fulfillment model to deliver on its mission?
- Case ID
- 210210
Continuous Quality Monitoring via Data and Analytics at Patina Beauty
How should Patina Beauty's analytics team respond to a spike in online complaints from its Chinese customers?
- Case ID
- 200203
Happy Family: Investing for the Future
What strategic and operational challenges lie ahead for innovative start-up Happy Family, a leading producer of organic baby foods?
- Case ID
- 200201
Lehigh Valley Health Network: Using a Population Health Strategy to Transform Care
What strategic initiatives are most important for the Lehigh Valley Health Network to achieve its financial and patient care goals?
- Case ID
- 180202
GE Healthcare: Managing Magnetic Resonance Operations
How will General Manager Tony Gascon and his team improve the accuracy of their sales forecasts in order to reduce uncertainty for GE Healthcare's high ticket magnetic resonance (MR) product line?
- Case ID
- 130201
Intermountain Healthcare Case Study
What challenges will a healthcare system face as they plan to roll out a program to standardize processes, thereby cutting costs and improving care?
- Case ID
- 132101
How Big a Burden? Valuing General Motors' Retirement Benefits Liability
What was the value of GM's pension liability in the years leading up to its bankruptcy?
- Case ID
- 110204
Emergency Department Congestion at Saintemarie University Hospital
How should the CEO of a major metropolitan hospital address congestion and prolonged wait times in the emergency department?