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Consumer Behavior

See the latest research, articles and faculty on the Consumer Behavior Area of Expertise at Columbia Business School.

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Latest on Consumer Behavior

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Consumer Behavior Faculty

CBS Faculty Research on Consumer Behavior

Letting Logos Speak: Leveraging Multiview Representation Learning for Data-Driven Branding and Logo Design

Authors
Ryan Dew, Asim Ansari, and Olivier Toubia
Date
December 28, 2021
Format
Journal Article

Logos serve a fundamental role as the visual figureheads of brands. Yet, because of the difficulty of using unstructured image data, prior research on logo design has largely been limited to nonquantitative studies. In this work, we explore the interplay between logo design and brand identity creation from a data-driven perspective.

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Letting Logos Speak: Leveraging Multiview Representation Learning for Data-Driven Branding and Logo Design

Authors
Ryan Dew
Date
December 28, 2021
Format
Journal Article
Journal
Marketing Science
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The Power of Brand Selfies

Authors
Jochen Hartmann, Mark Heitmann, Christina Schamp, and Oded Netzer
Date
December 1, 2021
Format
Journal Article
Journal
Journal of Marketing Research

Smartphones have made it nearly effortless to share images of branded experiences. This research classifies social media brand imagery and studies user response. Aside from packshots (standalone product images), two types of brand-related selfie images appear online: consumer selfies (featuring brands and consumers’ faces) and an emerging phenomenon the authors term “brand selfies” (invisible consumers holding a branded product).

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How individual actions can combat climate change

Authors
Gernot Wagner
Date
November 10, 2021
Format
Newspaper/Magazine Article
Publication
The Economist

It is tempting to dismiss personal responsibility for lowering one’s carbon footprint. After all, it was bp that popularised the concept in the mid-aughts, telling everyone that it was “time to go on a low-carbon diet”.

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Reciprocity and Unveiling in Two-Sided Reputation Systems: Evidence from an Experiment on Airbnb

Authors
Andrey Fradkin, Elena Grewal, and David Holtz
Date
October 8, 2021
Format
Journal Article
Journal
Marketing Science

Reputation systems are used by nearly every digital marketplace, but designs vary and the effects of these designs are not well understood. We use a large-scale experiment on Airbnb to study the causal effects of one particular design choice—the timing with which feedback by one user about another is revealed on the platform. Feedback was hidden until both parties submitted a review in the treatment group and was revealed immediately after submission in the control group. The treatment stimulated more reviewing in total.

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Learning from Prospectuses

Authors
Simona Abis, Andrea Buffa, Apoorva Javadekar, and Anton Lines
Date
September 1, 2021
Format
Working Paper

We study qualitative information disclosure by mutual funds when investors learn from these disclosures in addition to past performance. We show theoretically that fund managers with specialized strategies optimally choose to disclose detailed strategy descriptions, while managers with standardized strategies provide generic descriptions. Generic descriptions lead to errors in benchmarking by investors and thus higher volatility in capital flows.

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Debt Relief and Slow Recovery: A Decade after Lehman

Authors
Tomasz Piskorski and Amit Seru
Date
September 1, 2021
Format
Journal Article
Journal
Journal of Financial Economics

We follow a representative panel of millions of consumers in the U.S. from 2007 to 2017 and document several facts on the long-term effects of the Great Recession. There were about six million foreclosures in the ten-year period after Lehman's collapse. Owners of multiple homes accounted for 25% of these foreclosures, while comprising only 13% of the market. Foreclosures displaced homeowners, with most of them moving at least once. Only a quarter of foreclosed households regained homeownership, taking an average four years to do so.

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The Platform Delusion: Who Wins and Who Loses in the Age of Tech Titans

Authors
Jonathan Knee
Date
September 1, 2021
Format
Book
Publisher
Portfolio

Many think that they understand the secrets to the success of the biggest tech companies: Facebook, Amazon, Apple, Netflix, and Google. It's the platform economy, or network effects, or some other magical power that makes their ultimate world domination inevitable. Investment banker and professor Jonathan Knee argues that the truth is much more complicated--but entrepreneurs and investors can understand what makes the giants work, and learn the keys to lasting success in the digital economy.

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Consumption Ideology

Authors
Bernd Schmitt, Joško Brakus, and Alessandro Biraglia
Date
August 27, 2021
Format
Journal Article
Journal
Journal of Consumer Research

Ideology plays a central role in consumer decisions, actions, and practices. While there have been numerous studies of ideological formations in specific consumption contexts, an integrative theoretical framework on consumption ideology has been missing. The theoretical framework presented in this article integrates systemic, social group, and social reality perspectives from social theory with prior consumer research to conceptualize consumption ideology as ideas and ideals that are related to consumerism and manifested in consumer behavior.

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