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ITG Alerts Archive

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Accessing IT Support

Browse Knowledge Base in Service-Now  Manage Cases/Requests in Service-Now 

The ITG office will close from 6:00 PM on Fri., May 22, 2026 for Memorial Day. Normal hours will resume on Tue., May 26, 2026.

Student Support (Summer Break):
Geffen Hall 460:
Mon - Fri: 8 a.m. - 6 p.m.
Kravis Hall 401:
Mon - Sat: 9 a.m. to 5 p.m.
Note: Saturday, please call to determine which desk is open.
Sun: Remote support available 9 a.m. to 5 p.m. for EMBA classes.
212-854-3730
[email protected]
Slack: #itg_student_support

Multimedia/Classroom Support:
Mon - Fri: 8 a.m. - 6:30 p.m.
Sat: 8 a.m. - 4 p.m. (during EMBA classes or by request)
Sun: By request only
212-854-3695
Emergency AV Support: 212-854-6094
[email protected]

Faculty Support:
Mon - Fri: 8:30 a.m. - 6 p.m.
212-854-6097
[email protected]

Administrative Support:
Mon - Fri: 9 a.m. - 5 p.m.
212-854-2960
[email protected]

View By
  • Outage

    Canvas Service Interruption *RESOLVED*

    May 7, 2026 - 4:00 PM

    May 8, 2026 - 10:30 AM

  • Alert

    Adobe Pro Services Outage *RESOLVED*

    March 31, 2026 - 11:15 AM

    March 31, 2026 - 1:30 PM

  • Outage

    Issue Impacting Add/Drop in Course Match *RESOLVED*

    March 25, 2026 - 10:45 AM

    March 25, 2026 - 12:40 PM

  • Outage

    Error when authenticating with Duo on Microsoft Services *RESOLVED*

    February 23, 2026 - 10:00 AM

    February 23, 2026 - 12:51 PM

  • Outage

    Badger Printing Service Outage *RESOLVED*

    February 4, 2026 - 10:30 AM

    February 4, 2026 - 2:45 PM

  • Outage

    Outage for Some Columbia University Websites

    January 29, 2026 - 9:30 AM

    January 29, 2026 - 10:30 AM

  • Outage

    Microsoft 365 services outage

    January 22, 2026 - 3:29 PM

    January 22, 2026 - 1:23 AM

  • Alert

    Delays with data updates on Vergil *RESOLVED*

    January 9, 2026 - 9:30 AM

    January 9, 2026 - 11:00 AM

  • Alert

    Issue with Course Planner in Virgil *RESOLVED*

    November 21, 2025 - 8:06 AM

    December 1, 2025 - 12:00 PM

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