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ITG Alerts Archive

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Accessing IT Support

Browse Knowledge Base in Service-Now  Manage Cases/Requests in Service-Now 

Student Support (Spring Semester):
Geffen Hall 460:
Mon - Thu: 8 a.m. - 7 p.m. Fri: 8 a.m. - 6 p.m.
Kravis Hall 401:
Mon - Fri: 9 a.m. to 5 p.m. Sat: 8 a.m. - 4 p.m.
Note: Saturday, please call to determine which desk is open.
Sun: Remote support available 9 a.m. to 5 p.m. for EMBA classes.
212-854-3730
[email protected]
Slack: #itg_student_support

Multimedia/Classroom Support:
Mon - Fri: 8 a.m. - 6:30 p.m.
Sat: 8 a.m. - 4 p.m. (during EMBA classes or by request)
Sun: By request only
212-854-3695
Emergency AV Support: 212-854-6094
[email protected]

Faculty Support:
Mon - Fri: 8:30 a.m. - 6 p.m.
212-854-6097
[email protected]

Administrative Support:
Mon - Fri: 9 a.m. - 5 p.m.
212-854-2960
[email protected]

View By
  • Alert

    Zoom/Website Access Issues *RESOLVED*

    April 16, 2025 - 4:00 PM

    April 16, 2025 - 6:05 PM

  • Outage

    CampusGroups Outage *RESOLVED*

    March 24, 2025 - 3:49 PM

    March 24, 2025 - 4:39 PM

  • Outage

    Database Outage Affecting CBS and SIS-dependent Services *RESOLVED*

    March 14, 2025 - 9:00 AM

    March 14, 2025 - 11:01 AM

  • Alert

    Turnitin Access is Currently Unavailable *RESOLVED*

    February 28, 2025 - 10:50 AM

    February 28, 2025 - 5:30 PM

  • Outage

    Badger Printing Release Outage *RESOLVED*

    February 27, 2025 - 3:30 PM

    February 27, 2025 - 4:48 PM

  • Alert

    Slack Intermittent Login and Functionality Issues *RESOLVED*

    February 26, 2025 - 10:26 AM

    February 26, 2025 - 7:30 PM

  • Outage

    Outage for Multi-Factor (DUO) Authentication *RESOLVED*

    February 13, 2025 - 1:45 PM

    February 13, 2025 - 5:50 PM

  • Outage

    RingCentral Outgoing SMS Outage *RESOLVED*

    February 5, 2025 - 8:00 AM

    February 14, 2025 - 3:30 PM

  • Alert

    COIN/Vmock Calendar Syncing Issue *RESOLVED*

    February 3, 2025 - 1:00 PM

    February 13, 2025 - 12:00 PM

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