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ITG Alerts Archive

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Accessing IT Support

Browse Knowledge Base in Service-Now  Manage Cases/Requests in Service-Now 

The ITG office will close from 6:00 PM on Fri., May 22, 2026 for Memorial Day. Normal hours will resume on Tue., May 26, 2026.

Student Support (Summer Break):
Geffen Hall 460:
Mon - Fri: 8 a.m. - 6 p.m.
Kravis Hall 401:
Mon - Sat: 9 a.m. to 5 p.m.
Note: Saturday, please call to determine which desk is open.
Sun: Remote support available 9 a.m. to 5 p.m. for EMBA classes.
212-854-3730
[email protected]
Slack: #itg_student_support

Multimedia/Classroom Support:
Mon - Fri: 8 a.m. - 6:30 p.m.
Sat: 8 a.m. - 4 p.m. (during EMBA classes or by request)
Sun: By request only
212-854-3695
Emergency AV Support: 212-854-6094
[email protected]

Faculty Support:
Mon - Fri: 8:30 a.m. - 6 p.m.
212-854-6097
[email protected]

Administrative Support:
Mon - Fri: 9 a.m. - 5 p.m.
212-854-2960
[email protected]

View By
  • Alert

    Access to Virgil Unavailable for Some *RESOLVED*

    November 19, 2025 - 10:00 AM

    November 19, 2025 - 11:00 AM

  • Outage

    Widespread Outage for Columbia Websites *RESOLVED*

    November 18, 2025 - 7:00 AM

    November 18, 2025 - 9:42 AM

  • Alert

    CUIT VPN Intermittent Connectivity Issues *RESOLVED*

    November 17, 2025 - 11:00 AM

    November 18, 2025 - 12:20 PM

  • Alert

    Lionmail Services Intermittently Displaying Errors *RESOLVED*

    November 12, 2025 - 1:02 PM

    November 12, 2025 - 4:47 PM

  • Outage

    AWS Services Outage Impacting Multiple Web Services *RESOLVED*

    October 20, 2025 - 5:00 AM

    October 20, 2025 - 6:12 PM

  • Outage

    University-wide Printing Service Interruption *RESOLVED*

    September 30, 2025 - 12:15 PM

    September 30, 2025 - 1:25 PM

  • Alert

    Columbia SPAM Digest Website Unreachable (Proofpoint) *RESOLVED*

    September 23, 2025 - 8:00 AM

    September 23, 2025 - 10:45 AM

  • Alert

    MyColumbia.edu Website Outage *RESOLVED*

    September 18, 2025 - 8:00 AM

    September 18, 2025 - 8:50 AM

  • Outage

    DNS outage causing inaccessible services (e.g., on-campus network, etc.) *RESOLVED*

    September 17, 2025 - 12:02 PM

    September 17, 2025 - 12:36 PM

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