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ITG Alerts Archive

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Accessing IT Support

Browse Knowledge Base in Service-Now  Manage Cases/Requests in Service-Now 

The ITG office will close from 6:00 PM on Fri., May 22, 2026 for Memorial Day. Normal hours will resume on Tue., May 26, 2026.

Student Support (Summer Break):
Geffen Hall 460:
Mon - Fri: 8 a.m. - 6 p.m.
Kravis Hall 401:
Mon - Sat: 9 a.m. to 5 p.m.
Note: Saturday, please call to determine which desk is open.
Sun: Remote support available 9 a.m. to 5 p.m. for EMBA classes.
212-854-3730
[email protected]
Slack: #itg_student_support

Multimedia/Classroom Support:
Mon - Fri: 8 a.m. - 6:30 p.m.
Sat: 8 a.m. - 4 p.m. (during EMBA classes or by request)
Sun: By request only
212-854-3695
Emergency AV Support: 212-854-6094
[email protected]

Faculty Support:
Mon - Fri: 8:30 a.m. - 6 p.m.
212-854-6097
[email protected]

Administrative Support:
Mon - Fri: 9 a.m. - 5 p.m.
212-854-2960
[email protected]

View By
  • Alert

    Columbia Websites Intermittently Unavailable *RESOLVED*

    June 13, 2025 - 10:15 AM

    June 13, 2025 - 10:55 AM

  • Outage

    Google Cloud Services Outage Impacting Multiple Web Services *RESOLVED*

    June 12, 2025 - 1:51 PM

    June 12, 2025 - 9:18 PM

  • Outage

    RingCentral Outage on Campus *RESOLVED*

    June 11, 2025 - 9:05 AM

    June 11, 2025 - 9:40 AM

  • Alert

    Delays Obtaining Badger Print Jobs

    June 9, 2025 - 3:13 PM

    August 21, 2025 - 9:15 PM

  • Alert

    Network disconnection for Macs with Malwarebytes *RESOLVED*

    June 5, 2025 - 10:00 AM

    June 13, 2025 - 10:00 AM

  • Alert

    Access Issue for CBS Qualtrics Forms Protected by SSO *RESOLVED*

    June 4, 2025 - 2:02 PM

    June 9, 2025 - 5:35 PM

  • Alert

    ChatGPT Enterprise Service Impact *RESOLVED*

    May 28, 2025 - 11:00 AM

    May 28, 2025 - 1:00 PM

  • Alert

    Network Share Service Interruption (PQRS Drives) *RESOLVED*

    May 22, 2025 - 7:00 AM

    May 22, 2025 - 1:00 PM

  • Alert

    Zoom/Website Access Issues *RESOLVED*

    April 16, 2025 - 4:00 PM

    April 16, 2025 - 6:05 PM

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