Leadership

Professor Fraiman joined the faculty after a 17-year career at International Paper Company, where his most recent position was chief technology officer for eight manufacturing divisions. Prior to this he developed and managed a group responsible for productivity improvement and process innovation, and still earlier he directed company-wide educational activities. Fraiman teaches operations and technology management. His research explores institutionalizing quality improvement. He specializes in the retailing, consulting and process industries.

Angela Quintero is an adjunct faculty and Managing Director of the W. Edwards Deming Center for Quality, Productivity, and Competitiveness. The center promotes operational excellence in business through the development of research, best practices, and strategic planning by sponsoring applied research, focused education and professional development initiatives, disseminating best practices, and fostering partnerships with companies in the area of operational excellence.

Santiago R. Balseiro is an Associate Professor of Business at the Graduate School of Business, Columbia University. He is the Research Director of the Deming Center and a part-time research scientist at Google Research. He teaches the core MBA classes Business Analytics and Operations Management, and the core Ph.D. class Foundations of Optimization.

Molly Jean Muench graduated from the University of Vermont in 2015 with a double major in philosophy and Hispanic and English literature. She went on to work as a research assistant for a small, women-owned firm that assesses the quality of public healthcare services provided to Latin American communities within the United States for clients such as Medicare and Medicaid.